Returns & Exchanges
At Hit Box Arcade, we want to ensure you are completely satisfied with your high-performance controllers. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the Hit Box in its original packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship the Item
Affix the provided shipping label or use a tracked carrier to send the package back to our designated processing center.
Quality Inspection & Refund
Once our technicians verify the hardware's condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing